Our work is very important to the people we support. This means we want the best people to join our team. At Uniting Friends, you’ll be given the chance to broaden your expertise in the field of social care as well as many training opportunities. 

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Job title: Support Worker - Out There! Services

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2 days per week (15 hours)

Closing Date: 29/01/2020
Interviews: 05/02/2020 & 06/02/2020
Starting Date: From the 17/02/2020 depending on current employment arrangements and notice periods

Where you will work:
At Uniting Friend’s base - Beehive Lane Ilford and activities off site

Reports to Senior Support Team

Salary £17550 pro rata

Purpose of Role

Working with adults with a learning disability attending community activities, this may be within the base but predominately in the local community under the guidance of the Director of Operations. Promoting independent community living skills such as: money skills, road sense, conforming to acceptable social codes of practice.

Providing direct support, following individual Care Plans, risk assessments and assist in the development and maintenance of Person Centered Plans. To work alongside and in partnership with other professionals, carers and service users.

Major Duties and Responsibilities

Fundamental to fulfilling the responsibilities of this post is the ability to respond flexibly, positively and successfully to the ever-changing pressures which our organisations face.

This Job Description is a guide to the level and range of responsibilities the post holder will be expected to undertake initially. It is neither exhaustive nor inclusive and will be changed from time to time to meet changing circumstances and demands of the organisation and to adhere to staff professional development. Increased duties may be required to ensure the smooth delivery of the service and will be discussed on an individual basis.

You will need to:

  • Understand and comply with Uniting Friends Policies and Procedures including but not exclusive to Equal Opportunities.
  • Hold and comply with the statutory provision of the Health and Safety at Work Act 1974 and any other relevant legislation or Company Policies and procedures including Health and Safety at Work and Adult Protection.
  • Work within the principals of “Valuing People” and bearing them in mind at all times: o Rights o Independence o Choice o Inclusion
  • To understand individual needs and wishes and to actively explore and share local opportunities and community building.
  • Keep managers informed of all matters of concern in regard to service user care.
  • Be proactive in staff meetings to ensure that the staff team are aware of any concerns and changes to support.


  • Frequently seek ways to communicate with all service users regardless of disability to enable you to identify their needs and attend to them.
  • To build a relationship of trust with those with whom you work including service users, carers, parents, families, colleagues, external professionals and members of the community.
  • To share information with the management team, colleagues and other professionals – adhering to policies and procedures for recording information.
  • To be proactive during all staff meetings including sharing of information regarding service users.
  • To work with members of the public in a positive manner.

Personal Care

  • It is likely that you will need to provide intimate personal care for service users – toileting, washing/showering, changing incontinence pads, dressing and generally assisting each individual with their personal hygiene.
  • Whilst delivering this service you will also engage in the development of each person by encouraging him/her to maximize input into the activity.
  • You will be sensitive of the need to maximize each person’s personal dignity and privacy during the delivery of and development in personal care.

Promoting Independence

  • You will plan and deliver activities and training programmes, such as eating, mobility, designed to help the service users become more independent and develop their social skills.
  • You will record goals and targets in line with organisational documentation and provide any required information regarding development to management and keyworkers.
  • You will keywork a team of members providing them with the opportunities for personal development in line with their Outcome Star goals.


  • To support an individual or group of people to access community/base activity in accordance with individual programmes.
  • To work with people on your own in the community following the guidance laid down in programmes, support plans and risk assessments maintaining contact with the base as appropriate.
  • To follow guidance for individuals relating to medications and recording details in line with organisational policies.
  • To follow guidance for individuals relating to managing finance, signposting to training opportunities when required or appropriate.
  • To dress in a manner which reflect the activity you are taking part in and the community in which you work.
  • Ensure that activities are run in an appropriate and safe manner being mindful of age appropriateness.
  • Ensure the well-being of service users is central at all times.
  • You will be required to prepare for, attend, contribute to and participate in meetings, including general keyworker meetings, staff meetings and review meetings. You will need to provide written reports when required or requested.
  • If you are not attending a meeting for any reason you will be responsible for reading meeting minutes and querying content that you are unsure about.
  • You will be required to attend training courses, to develop your skills and improve your professional development. You must be prepared to change regular working schedule to attend training. Failure to attend organised training could result in cost implications.
  • Ensure that you are aware of all operation and service user changes, including but not exclusive to responding to emails.

Any other duties appropriate to this area of work and consistent with the level of the post, as may be from time to time required.

Uniting Friends operates a strict non-smoking policy.

Person Specification

Job title Support Worker - Out There! Evening and Weekends Services

Where you At Uniting Friend’s base - Beehive lane Ilford and activities off site
will work:

Reports to Senior Support Worker

Weighting: E = Essential, D = Desirable

Selection Criteria Weighting

Education & Qualifications

  • Good standard of literacy and numeracy E
  • Basic First Aid Awareness D
  • NVQ Level 2 in Care or similar in Social Care E
  • A range of training course in social care such as Risk

Assessment, Manual Handling, Safeguarding Adults, etc. D


  • Supporting adults with their personal care and nutritional needs. D
  • Experience of working with vulnerable people or members of the public E
  • Experience of working as part of a team and working on a 1:1 with service user E
  • Operating and supporting use of mobility aids such as wheelchairs. D
  • To be able to work on own initiative and respond to issues as they arise ensuring organisational policy is maintained. D
  • Experience of working with adults with high support needs and behaviours that can challenge services. E

Interpersonal Skills

  • Ability to communicate with people on a number of levels and in a variety of different forums E
  • Ability to communicate with people who are nonverbal D
  • Ability to work positively as part of a team E
  • Ability to share and communicate information as part of a team E
  • Ability to work within the framework of equality and diversity E
  • Ability to record information in written format. E
  • Ability to engage/consult with users, carers and other professionals in planning, monitoring and services D
  • Ability to use and apply Microsoft Outlook/Word and Excel. D

Customer & Client Orientation

  • Is constantly mindful of equality and diversity issues in providing services and seeks to avoid unwitting discrimination. E
  • Ability to work to the values of the Valuing People agenda promoting people’s independence and choice. E
  • Ability to work mindfully of needs with people using the service and advocate on their behalf E


  • Knowledge of people with a learning disability. E
  • Understanding the provision of service to a diverse multi-ethnic and multi-cultural community. D

Other Job Requirements

  • Personal attributes that include being sensitive, creative, patient, and committed to human rights. E
  • Observe and maintain confidentiality at all times E
  • Ability to flexibly meet the changing needs of service users, including being travel escorts, drivers etc. as required. E
  • Ability to assist service users getting on and off public transport including use of wheelchairs and other aids and to support service users on using a range of community-based activities. E
  • To contribute to the development of the service through commitment to undertake further training for the benefit of the service users and for own development. E
  • Uphold and comply with relevant legislation and Company policies and procedures i.e. Adult Protection. E
  • Ability to drive and be willing to take further driving test and undertake driving duties when required. E
  • Use of personal vehicle to transport client to and from activities/service as and when required. D
  • Hold a current D1 driving license and be willing to take a further driving test and undertake driving duties. D
  • Be able and willing to support swimming activities. E
  • Prepared to work flexible hours’ daytimes and evenings including attending meetings outside core hours E
  • Enhanced DBS check E

Job Types: Part-time, Permanent

Salary: £9.00 /hour


  • Support Environment: 1 year (Preferred)


  • Ilford, Greater London (Preferred)


  • NVQ Level 2 Health & Social Care (Preferred)